PRODUCTION TIME, RUSH ORDERS

• Production times are listed on each page with the appropriate product.

PLACING AND ACCEPTANCE OF ORDERS

• You can fax your purchase orders to (310) 390-5793 or email them to orders@ innovation-line.com. Please ensure that all relevant information is noted to avoid any delay in production and shipping. Please include a hard copy of the artwork and layout if available. If you would like to contact our customer service department by email, you can reach us at info@innovation-line.com.
  
  All orders are acknowledged by fax and/or email upon receipt. Please read carefully and contact us if corrections are required. Any changes to an order must be made in writing and approved by factory prior to changes becoming effective. Distributor is responsible for all production costs, if any, incurred prior to order change. All orders are accepted subject to our standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All orders are subject to credit approval. Delays in response to requests from our credit department will delay the ship date.
• Payment Terms: Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval.
• Re-orders: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for one (1) year.
• Catalog Pricing: Catalog prices are subject to change without notice. All catalog pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www. innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.

PMS COLORS & CHARGES

• All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $32.00 (G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:
  
• Proofs: by fax or e-mail, $7.50(G), add 2 days to production time.
  
  

SAMPLES

• Pre-Production Samples: For most items, $15 (G), plus setup charges, cost of the item, and cost of any additional color per unit running charges and freight charges. If any changes are made to the original artwork after receipt of the pre-production sample, then additional set-up charges will also be added to the invoice. Add 2-3 days to production time for domestic products and 7-10 days for overseas samples.
  
  
• Speculative Samples: For most items, $25 (G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 3-5 working days for domestic products and 7-10 days for overseas samples.
  
  
• Virtual Spec Samples: no charge, but contact factory for details and production time.
  
  
• Samples: Items totaling $5 or less (based on our end quantity price) will be shipped for free with the customer’s freight number included – either UPS or FedEx. You can email your sample request to samples@innovation-line.com.
  
  

OTHER CHARGES

• Less Than Minimum Charge: $60.00 (G) plus first column price. Only Select items within the catalog are available at less than minimum quantities. Absolute minimum is 50% of the first column quantity.
  
  
• Cancellation Charge: $32.00 (G), plus all production charges for work performed up to that date.
  
  
• Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.
  
  
• Self-Promos: Use end quantity standard service price less 20% and setup charge of $25(G) per color. Call factory for assistance.
  
  
• Blank Merchandise: End quantity standard service price. Goods will ship within 48 hours. Must meet catalog minimums. There is a 20% re-stocking fee for returned blank merchandise.

• INK COLOR CHARGE: $25.00 (G) per color change.

• ASSORTED COLORS:  A minimum of 50 pc per color has to be met in assortment of colors.  ONLY equal increments accepted.