GENERAL INFORMATION

• Price Includes: a PhotoImage Full Color Digital Imprint (exact color matches are not guaranteed). 
• Pricing: OP, OP3, Rush & Turbo orders EQP/NQP pricing do not apply. Online prices are subject to change without notice. All Online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
• Pre Production Proof: $75.00 (G). Production Time: Add 2-3 Days. If revisions are made to any Pre Production proofs, a new pre production proof charge that includes any additional art, die or screen charges will apply.
• Speculative Sample: Spot Color - $75.00 (G), plus setup charges, cost of the item and cost of any additional color per unit running charges and freight charges. Photoimage ® Full Color Imprint Spec Samples- $160.00 (G), plus setup charges, cost of the item and cost of any additional color per unit running charges and freight charges. Production Time: 5-10 Days.
• Less Than Minimum Charge: $60.00(G) plus first column price sorry no EQP, no NQP, plus regular Set Up charge. Absolute minimum is 50% of the first column quantity.
• Overrun Production Samples: Must be requested and included with original order and cannot be added after a ship date has been assigned.
• Blank Goods: We require a minimum of 2 full production days to ship blank. Orders received before 5PM PST will ship 2 business days from the day the order is received. Orders received after 5PM PST will be assigned as received the following day. Blank/Unimprinted product sales are final. Returns cannot be accepted under any circumstances (sorry, no exceptions!).
• Please note: Small shifting of imprint cannot be avoided when printing. As each product is manufactured and printed  individually, up to 3/16” movement in logo alignment may occur. Products are intended for individual use and cannot be compared one to another. Product material thickness, size and color as well as ink color will vary slightly from product to product and order to order and dye lot to dye lot. PMS colors will be very close, however inks are mixed by hand with some variation and cannot be compared to e proofs. Copy Change request must meet 1/2 of the first column quantity. No exceptions. All applicable charges will be applied.

• ART FORMAT COMPATIBILITY: Vector art in EPS, AI or PDF formate is required for all spot color and laser engraved imprints. High res (300DPI) pixel image formats such as JPG, PNG or TIF are acceptable for full color imprints. All type should be converted to outlines, or have the requisite OTF and/or TTF font files included with the art. Note: Due to potential compatibility issues with vector art formats, if your artwork falls outside the artboard/preview window, Innovation cannot be responsible for any copy or logo that is layered, lost or hidden and will not print.
• Order Cancellations/Cancellation Requests/Art Changes/Revisions Policy: Order Cancellation/Revision requests are not accepted until Factory confirms product has not been manufactured or printed. In most cases, if no proof has been requested at time of order submission, within 48 hours of order receipt, it is too late to cancel order and distributor is responsible for all incurred costs regardless of whether order has physically shipped from our factory. Likewise, 48 hours after proof approval, it is not possible to cancel/revise any order as it will have been printed, packed & is being staged to ship and distributor is responsible for all costs. Sorry no exceptions.

Important Information: Our digital 4 color process printing methods (dye-sublimation, heat transfer and digital direct) utilize specialized computer printers to transfer your image onto our products. These print methods use CMYK (Cyan, Magenta,Yellow, Black) ink colors and not pre-mixed PMS inks (which are used in silkscreen and pad printing). Therefore, exact PMS color matching is not possible and we cannot issue credits, refunds or accept returns for an issue relating to are quested PMS color match. We will do our best to match your colors as closely as possible. Each product is manufactured and printed individually, so 3/16” movement in logo alignment may result and cannot be considered a defect in printing