Standard Production - orders@innovation-line.com
5 days production for most catalog items unless specified otherwise
7 days for clipboards and clocks
Awards have 10-day production times
Table Cloths have 8-day production times
Some products also have overseas production with 8-10 weeks (OP) via sea and others 3 week production times via air (OP3)
Orders and art received without a proof request before 2:30 pm Pacific Standard Time, the first production day will be the next business day (order received Monday, the first production day will be Tuesday)
Orders and art received without a proof request after 2:00 pm Pacific Standard Time the order will be considered received on the next business day and the first production day will be the following day (order received Monday, the first production day will be Wednesday)
Order Submission Requirements:
Email: Send Purchase Order to: orders@innovation-line.com
Or Fax to: 310-390-5793 and Email art to orders@innovation-line.com
Email Subject line should include: PO# and Distributor Name
Body of email must include contact information (i.e. contact person, phone number, email address, billing address)
A formal Purchase Order must have complete information and include all of:
Item Number
Color
Quantity
Imprint instructions, including attached artwork
Complete Shipping Address
Missing information on your Purchase Order will result in delays in processing your order
Weekends and holidays do not count as production days
Account must be current and in good standing
Artwork Submission Requirements:
Email art to orders@innovation-line.com. Factory may alter or adjust art as necessary to make legible and will send a proof for approval
For specific art requirements, please see http://www.innovationline.com/general_info.php
A PDF or hard copy of the art should be received
Orders are received sometime with Proof requests or result in proof being sent to customers
Proofs are sent to a customer under the following 2 conditions:Customer requested a Proof
An art concern creating a need for an art proof
There are 2 different formats for each type of proof sent
Instructions for proof communication is as below
Innovation Line company policy for proofs is as follows:
Proof approvals received before 2 pm Pacific Standard Time will count the day that the proof approval is received as the first day of production (approval Monday, first production day will be Monday)
Proof approvals received after 2 pm Pacific Standard Time the first production day will be the next business day (approval Monday, first production day will be Tuesday)
3-Day Rush Service Guidelines For Multicolor Vinyl Labels RBR and Prestige' Brushed metal luggage bag tag rush@innovation-line.com
Refer to catalog and/or website (sorry, no EQP/NQP) to view items available for 3-Day Rush Service
Print ready art and a complete purchase order must be received no later than 2:00 pm PST
Order Submission Requirements:
Proof NOT Available
Email: Send both the Purchase Order and Art to rush@innovation-line.com
Or Fax: to 310-390-5793 and Email art to rush@innovation-line.com
Purchase Order must state clearly and in bold text: 3-DAY RUSH ORDER
Email Subject line should include: 3-DAY RUSH ORDER, PO# and Distributor Name
Body of email must include Contact Information (i.e. contact person, cell phone number, email address, billing address)
A formal Purchase Order must have complete information and include all of:
Item Number
Color
Quantity
Imprint instructions, including attached artwork
Complete Shipping Address
Missing information on your Purchase Order will result in delays in processing your order
Limit up to 2 drop-ship locations (Standard drop ship charges apply)
If typesetting requested, typesetting should be provided in the font desired in a Word document. Typesetting will be adjusted to fit the print area. Proof cannot be furnished and factory is not responsible for inaccuracies
Account must be current and in good standing
Must be an existing credit approved customer
Note: 3-DAY Rush order service must be requested at the time of original order placement. Standard in house service order cannot be converted to 3-day rush.
Artwork Submission Requirements:
Artwork must accompany the purchase order and be sent to rush@innovation-line.com.
For specific art requirements, please see http://www.innovationline.com/general_info.php
Camera ready/vector format. Sized to fit template located on the download tab. Factory may alter or adjust art as necessary to make legible and meet your deadline. No proof will be sent
Emailed artwork must have PO number, distributor name & "3-DAY Rush Order" in subject line.
Item and Quantity Guidelines/Restrictions:
2,500 pieces or less - multicolor vinyl label badge reels only
2,500 pieces or less - 'Prestige' Brushed metal luggage bag tag
Restrictions / Limitations:
Epoxy dome, laser, personalizations are not available for 3-Day Rush Service
No less than minimum available
Call factory to verify stock availability
Restrictions / Limitations:
Order and art received by 2 pm PST will ship 3 days later. (i.e. orders received by Monday 2 pm PST, will ship Thursday 5 pm PST)
Terms:
Account must be current and in good standing
Must be an existing credit approved customer
Special Request:
Please contact our Sales Department with any questions
Changes or revisions cannot be accepted once Order is placed
Weekends and holidays do not count as production days
2-Day Rush Service Guidelines rush@innovation-line.com
Refer to catalog and/or website (sorry, no EQP/NQP) to view items available for 2-Day Rush Service
Print ready art and a complete purchase order must be received no later than 2:00 pm PST
Order Submission Requirements:
Proof NOT Available
Email: Send both the Purchase Order and Art to rush@innovation-line.com
Or Fax: to 310-390-5793 and Email art to rush@innovation-line.com
Purchase Order must state clearly and in bold text: 2-DAY RUSH ORDER
Email Subject line should include: 2-DAY RUSH ORDER , PO# and Distributor Name
Body of email must include Contact Information (i.e. contact person, cell phone number, email address, billing address)
A formal Purchase Order must have complete information and include all of:
Item Number
Color
Quantity
Imprint instructions, including attached artwork
Complete Shipping Address
Missing information on your Purchase Order will result in delays in processing your order
Limit up to 2 drop-ship locations (Standard drop ship charges apply)
If typesetting requested, Proof cannot be furnished and factory is not responsible for inaccuracies.
Account must be current and in good standing
Must be an existing credit approved customer
Note: 2-DAY Rush order service must be requested at the time of original order placement. Standard in house service order cannot be converted to 2-day rush
Artwork Submission Requirements:
Artwork must accompany the purchase order and be sent to rush@innovation-line.com
For specific art requirements, please see http://www.innovationline.com/general_info.php
Camera ready/vector format. Sized to fit template located on the download tab. Factory may alter or adjust art as necessary to make legible and meet your deadline
Factory may alter or adjust art as necessary to make legible and meet your deadline
Emailed artwork must have PO number, distributor name & "2-DAY Rush Order" in subject line.
Item and Quantity Guidelines/Restrictions:
2,500 pieces or less - Printing 1-color / 1-location only
Restrictions / Limitations:
Lanyards - 1,000 piece maximum
Epoxy dome, sand etch, personalizations and heat transfer are not available for 2-Day Rush Service
No less than minimum available
Call factory to verify stock availability
Production Time Line:
Order and art received by 2 pm PST will ship two days later. (i.e. orders received by Monday 2 pm PST, will ship Wednesday 5 pm PST)
Terms:
Account must be current and in good standing
Must be an existing credit approved customer
Special Request:
Please contact our Sales Department with any questions
Changes or revisions cannot be accepted once Order is placed
Weekends and holidays do not count as production days
Turbo24 (24 Hour Rush) Order Guidelines:
- 1-DAY TURBO24 (24 HOUR RUSH)
- Turbo24 is only available for 1-color, 1-location and Laser engraving, and 4CP decoration methods on specific items designated on the website.
- CCorrect Turbo 24 pricing must be indicated on PO, (sorry no EQP/NQP) as any special pricing, column skipping and/or promotions do not apply to rush service. (Incorrect pricing on PO will invalidate Turbo production. All pricing verification takes precious time and stops the ability to rush orders! Sorry, no exceptions.)
- Print ready art and a complete purchase order must be received no later than 2:00 pm PST. (art may be altered to meet factory printing specs to meet ship date without contacting distributor)
- Order Submission Requirements:
- Proof NOT Available
- Email Rush Order: Send both the Order and Art to: Turbo24@innovation-line.com
- Or Fax to: 310-390-5793 and Email art to Turbo24@innovation-line.com
- Purchase Order must state clearly and in Bold text: TURBO24 ORDER
- Email Subject line should include: TURBO24 ORDER, PO# and Distributor Name
- Body of email must include Contact Information (i.e. contact person, cell phone number, email address, billing address
- A formal Purchase Order must have complete information and include all of:
- Item Number
- Color
- Quantity
- Imprint instructions, including attached artwork
- Complete Shipping Address
- Missing information on your Purchase Order will result in delays in processing your order
- After-hours contact person and direct cell phone number (for any questions that might arise)
- No drop-ship locations
- No typesetting
- Account must be current and in good standing.
- Must be an existing credit approved customer
- Note: Turbo24 Rush order service must be requested at the time of original order placement. Standard in house service order cannot be converted to Turbo24 Rush.
- Artwork Submission Requirements:
- Email art to Turbo24@innovation-line.com
- For specific art requirements, please see http://www.innovation-line.com/general_info.php
- Camera ready/vector format. Sized to fit template located on the download tab. Factory may alter or adjust art as necessary to make legible and meet your deadline. No proof will be sent.
- Factory may alter or adjust art as necessary to make legible and meet your deadline.
- Emailed artwork must have PO number, distributor name & "Turbo24" in subject line.
- Item and Quantity Guidelines/Restrictions:
- 1,000 pieces or less - Printing 1-color / 1-location only
- Colors cannot be assorted (sorry, counting and printing correct quantities on assortments adds time)
- Closeout items do not qualify for Turbo24
- Restrictions / Limitations:
- Lanyards - 1,000 piece maximum
- Epoxy dome, sand etch, personalizations and heat transfer are not available for Turbo24 Rush Service
- No less than minimum available
- Call factory to verify stock availability
- Production Time Line:
- Order and art received by 2 pm PST will ship one days later. (i.e. orders received by Monday 2 pm PST, will ship Tuesday 5 pm PST)
- Terms:
- Account must be current and in good standing
- Must be an existing credit approved customer
- Special Request:
- Please contact our Sales Department with any questions.
- Changes or revisions cannot be accepted once Order is placed
- Weekends and holidays do not count as production days
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