Innovation Line

Please review each webpage for current Production time and Pricing. If production times are not correct on actual Purchase Orders, delays will result. Production starts after proof approvals. Prices are subject to change, check for current pricing prior to order placement. A 2% convenience fee for the total amount charged will be added to all credit card payments. Self Promo Orders & Speculative Samples not available due to labor shortages. Repeat order ink colors and logo printing will vary from order to order. PMS matches can only be close and cannot be matched exactly for digital printing. Claims resulting from printing imperfections only noticeable when magnified or enlarged will not be accepted. Logos/printing must be viewed at arms length by the human eye. Products printed and produced overseas will never match products and printing of domestic orders.

UPS/FedEx: IL is not responsible for service failures incurred with 3rd party freight carriers. Failures include but are not limited to; lost packages, incorrect address routing & delayed shipments. Carton/product damages resulting from mishandling during transit are the responsibility of the 3rd party carrier. IL uses strong sturdy boxes & we are not liable for shipper handling abuse. A claim must be filed by the owner/customer directly to carrier of said shipper number for resolution.

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GENERAL INFORMATION

Shipping Via Truck/Messenger/Will Call

This is what we require to schedule freight for each service, messenger or LTL. In most cases the information is the same there are a few differences depending on who schedules the freight and what service is selected. Since there are many different carrier requirements that are subject to change this will serve as a general outline of the basic information needed to successfully send a shipment. All information must be supplied 48 hours prior to ship date or Innovation line cannot be responsible for any delays. Due to space limitation, we cannot store imprinted or manufactured merchandise. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

Drop Shipments

A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges. Drop Shipments must be submitted in the format required to ensure accuracy in delivery of order. Please download the drop ship template, complete full and submit with your order. Click here to download the drop shipment template.

Hazardous Products (Sanitizer & Power Banks) Shipping

Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.

Messenger Service

Must reference PO# and SO# on the paperwork
Innovation Line must authorize earlier pickup time. Innovation Line is not responsible for wait time changes due to early arrivals
Customer must provide complete address with consignee contact and phone number
Provide complete address with consignee contact and phone number
Customer must specify if any special delivery options are required such as must deliver before 10am, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
CC email of any messenger paperwork to shipper@innovation-line.com (NOTE: Email address is a non-responsive email)
POD might not be available for up to 24hrs after delivery is made
Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to messenger carrier
All estimates (dims, weight and carton count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

Alternate courier (not Fed ex or UPS) shipping methods

DHL shipping is available on 3rd party account only. Innovation does not schedule pickups, generate documents or shipping labels. All arrangements must be done by DHL account holder and sent to Innovation prior to pick up attempt. Innovation will provide exact carton counts, weights and dims when final pack out is complete and order is sent to the shipping department on the scheduled day of shipping.

Customer provided BOL for LTL

Must reference their PO# and our SO# on the BOL
Innovation Line must authorize earlier pickup times. Innovation Line is not responsible for wait time charges due to early arrivals.
Need 2 hour pick up window once freight is in shipping, shipping hours are 3pm to 6pm local time
CC email of BOL to shipper@innovation-line.com
PRO number might not be available for up to 24hrs after pick up is made
POD might not be available for up to 24hrs after delivery is made
Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to LTL carrier
All estimates (dims, weight and pallet count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

Innovation provided BOL for LTL

Customer must provide complete address with consignee contact and phone number
Customer must specify if any special delivery options are required such as lift gate service, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
Truck will be scheduled to pick up during normal shipping hours from 3pm to 6pm local time
Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
PRO number might not be available for up to 24hrs after pick up is made
POD might not be available for up to 24hrs after delivery is made
Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to LTL carrier
All estimates (dims, weight and pallet count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

Will Call

Person making the pickup must reference a PO# or SO#
Pick up address for Stickers, Clocks and Sample Orders is: 11869 Teale St., Culver City, CA 90230
Pick up address for all Products other than Stickers & Clocks is: 5306 Beethoven St., Los Angeles, CA 90066
Standard pick up time for will call is Monday to Friday 3pm to 6pm local time.
Credit concerns must be resolved before freight will be available for will call pickup
Innovation Line not responsible for wait time charges due to early arrivals.
Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is signed for by will call agent.
All estimates (dims, weight and carton count) for will calls are subject to change and will be adjusted accordingly once final pack out is complete. Innovation Line is not responsible for insufficient cargo capacity in pick up vehicle due to changes in pack outs.