Innovation Line

Please review each webpage for current Production time and Pricing. If production times are not correct on actual Purchase Orders, delays will result. Production starts after proof approvals. Prices are subject to change, check for current pricing prior to order placement. A 2% convenience fee for the total amount charged will be added to all credit card payments. Self Promo Orders & Speculative Samples not available due to labor shortages. Repeat order ink colors and logo printing will vary from order to order. PMS matches can only be close and cannot be matched exactly for digital printing. Claims resulting from printing imperfections only noticeable when magnified or enlarged will not be accepted. Logos/printing must be viewed at arms length by the human eye. Products printed and produced overseas will never match products and printing of domestic orders.

UPS/FedEx: IL is not responsible for service failures incurred with 3rd party freight carriers. Failures include but are not limited to; lost packages, incorrect address routing & delayed shipments. Carton/product damages resulting from mishandling during transit are the responsibility of the 3rd party carrier. IL uses strong sturdy boxes & we are not liable for shipper handling abuse. A claim must be filed by the owner/customer directly to carrier of said shipper number for resolution.

Go back

GENERAL INFORMATION

Shipping

USPS Shipping: Innovation Line does not ship orders via United States Postal Service (USPS) with the exception of non-hazardous non restricted items shipping to APO’s. USPS does not guarantee transit times. Delivery dates are not specific but rather within a date range. FedEx is Innovation Line's preferred shipping carrier.

Shipping: The Ship to Address fields in our order entry system have a 30 character limit per each of the 4 address lines available. If you submit a shipping address that exceeds the character limit, factory reserves the right to abbreviate as necessary to fit the fields and cannot be responsible for any errors that may result. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230.Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to distributor or final consumer once factory delivers the products to the common carrier. Freight claims should be filed with the carrier if a loss occurs. Delays related to the carrier or weather are not responsibility of factory.
No refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges. Additional freight charges will be incurred if product is shipped other than in our standard packaging. Please note freight Estimates are only estimates and actual charges may vary by 25% plus or minus. Freight estimates are for a single item with standard bulk packaging. As this is an estimate, factory reserves the right to alter packaging, including assorted item colors, imprint colors, less than minimum runs and copy changes and is NOT responsible for resulting estimate deviations. International Shipments, including HI & AK can only ship FedEx 2 Day or FedEx Overnight. $4.00net Handling Charge per Carton will apply.

International Shipping: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00 (Z) Commercial Invoice Charge for each shipment.

SHIPPING INFORMATION

SHIPPING: Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230. Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $55.00(G) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $55.00(G) per box is required in addition to all other applicable shipping related cost.

Fed Ex is the only authorized air carrier within continental US for Hazmat (sanitizers and/or powerbanks)

EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.

MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. If expedited freight has been requested, orders shipped early may still ship via original ship method requested.

INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00(Z) Commercial Invoice Charge for each shipment.

Drop Shipments: A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges.

Third Party Billing: There is a $4.00(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory's account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.

Insurance: Factory does not offer insurance nor can it insure on distributor's account.

Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.