Return Claims - Innovation Line

Please review each webpage for current Production time and Pricing. If production times are not correct on actual Purchase Orders, delays will result. Production starts after proof approvals. Prices are subject to change, check for current pricing prior to order placement. A 2% convenience fee for the total amount charged will be added to all credit card payments. Self Promo Orders & Speculative Samples not available due to labor shortages. Repeat order ink colors and logo printing will vary from order to order. PMS matches can only be close and cannot be matched exactly for digital printing. Claims resulting from printing imperfections only noticeable when magnified or enlarged will not be accepted. Logos/printing must be viewed at arms length by the human eye. Products printed and produced overseas will never match products and printing of domestic orders.

UPS/FedEx: IL is not responsible for service failures incurred with 3rd party freight carriers. Failures include but are not limited to; lost packages, incorrect address routing & delayed shipments. Carton/product damages resulting from mishandling during transit are the responsibility of the 3rd party carrier. IL uses strong sturdy boxes & we are not liable for shipper handling abuse. A claim must be filed by the owner/customer directly to carrier of said shipper number for resolution.

CLAIM POLICY

Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. We require these randomly selected samples to be selected from inside boxes and cartons and the photos be taken next to the inner box or bags from which they was selected. Orders of 250 quantity require 5 random samples at least 2 photos , 500 quantity 10 random samples at least 4 photos, 1000 quantity or more 20 random samples at least 6 photos. Failure to provide requested images may delay in claim process. Factory may also require physical samples be returned for review at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization.

It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.