ONLINE PRICING
Online prices are subject to change without notice. All online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
PRODUCTION TIME
Standard Production times are listed on each page with the appropriate product. (Please note special instructions may add time to published production times) Production time can vary from published times as capacity constraints and seasonality may impact scheduling. Please consult the website for up to date information.
COMPLIANCE
All our products comply with all applicable State and Federal product safety regulations.
HOW TO PLACE A VALID ORDER
Orders & Art should be emailed to orders@innovation-line.com. To avoid any delay in production or shipping time, your purchase order number and company MUST be included in the subject line of email and all relevant information to produce your order should be clearly noted in the body of your order. Please Note, to avoid delays, all orders must clearly state the following: PO number, distributor contact info, item number, item price, imprint color(s), any in-hands date required, and ship method. On a valid, clear order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hands or event date. When PO information is sent in the body of an email and not as an attachment or on an official purchase order form, it is likely errors and delays will result. Factory is not responsible for missing any in-hands date as a result of this type of order submission. Any rush service required as a result of such order submission is at the distributor's expense and no discounts can be given.
IMPORTANT: There is a DASH in our company name Innovation-line.com; if you leave out the dash, we will not get your order.
All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation-Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are responsibility of Distributor.
Payment Terms:
Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval
Product Substitutions:
Factory reserves the right to substitute/upgrade to a product of equal or greater value without prior notification.
Re-orders:
Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
Product colors vary slightly from order to order.
Online Pricing: Online prices are subject to change without notice. All online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
Quoted Pricing/Verification/Confirmation: All prices are subject to reconfirmation at time of order placement. Any quote, whether phone or written is only a reference point until you submit a detailed PO and artwork. Without those details a quote is a general attempt to provide quick order pricing but in no way can it be construed as a 100% confirmed price. After a detailed review of art submitted and all specifications listed on your PO, complete and accurate price for your order will be sent to you for verification and confirmation.
Distributor Self Promo:
Due to Capacity Constraints, Innovation Line may not be able to produce distributor self promos. This may be adjusted seasonally.
PMS Colors & Imprinting Charges
All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $45.00(G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:
Proofs:
by fax or e-mail, $7.50(G), add 2 days to production time. No photo proofs available.
Photography Proofs:
Sorry, Innovation Line cannot provide photo proofs. Products are produced in different buildings completely separate from the office and located throughout the city. There is no way to contact an individual machine operator and stop their production run for a single photograph.
Please Note :
Proofs provided are for logo placement and size approval only. The colors shown on e-proofs may not be accurately represented on your computer monitor (All metallic inks will NOT show up as metallic on screen) and PMS colors as printed in the Pantone Color Book are only a reference point. Therefore, e proofs are not an exact color representation. Variations in print substrates/materials make it impossible to exactly duplicate PMS colors on Innovation Line products. Color variation cannot be considered a defect due to ink, lighting, and material variations. Innovation Line is not responsible for any color variation. In screen printing pad printing, sublimation or transfer process exact color matches cannot be achieved. Regarding color matching, dye-sublimation printing uses a computer printer to generate a heat transfer to transfer the image onto fabric. Dye-sublimation printers use CMYO (Cyan Magenta Yellow Overcoating) colors, which differs from the more recognized CMYK colors in that the black is eliminated in favor of a clear overcoating. As a result, PMS inks cannot be matched exactly. They are only a reference point and an approximation. Laser engraving appears on actual item as tone on tone (as the laser engraving uses the laser to burn through the surface), on clear acrylic it appears white frost, on a proof laser engraving is most often shown in gray color. Imprint will shift slightly when printed or lasered. Each product is manufactured and printed individually, so 3/16" movement in logo alignment may result and cannot be considered a defect in printing.
Ink Color Charges:
$25.00(G) per color change.
Assorted Color:
Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of $25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.
SAMPLES
Pre-Production Proofs:
- Domestic Items: $75.00(G) per Design. Production Time: 2-3 Days.
- 4 Color Process Imprint Bags: $75.00 (G) per Design. Production Time: 2-3 Days.
- Sublimated, OP, and OP3 Items: $100.00(G) per Design. Production Time: 3-5 Days.
- Awards/Acrylic Items: $75.00(G) per Design, plus cost of product, all setups and personalization charges. Production Time: 4-5 days, depending on complexity of design.
- No photo proofs available: If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.
Speculative Samples: Currently Suspended.
For Most Domestic items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 7-10 Days. Please Note: Due to Capacity Constraints, Innovation Line may not be able to produce Speculative Samples at certain times. This may be adjusted seasonally.
Awards Line Speculative Samples: Currently Suspended.
$80.00(G) per Acrylic Award item. Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10-15 Days to produce. Glass Awards: $80.00 (G) Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: 10-15 Days
Virtual Spec Samples:
FREE – Please email your virtual requests to virtual@innovation-line.com.
Samples:
Items totalling $10.00 net or less (based on our end quantity price) will be free when customer’s freight number included – either UPS or FedEx (Customer pays for Freight). You can email your sample request to samples@innovation-line.com Excluded: Tablecovers & Awards. Some other items are also excluded and noted where samples are not available.
Acrylic/Glass Award Samples:
You can email your sample request to samples@innovation-line.com. Innovation Line does not inventory samples for every USA handmade acrylic or glass awards. All Acrylic Award samples (blank or stock random imprint) are individually manufactured and made at time of request. Production time is the same for blank or stock random imprinted samples. Production Time: Minimum of 10-15 days. (May vary due to Standard Times changing for specific awards during seasonal requests). All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.
OTHER CHARGES
Less Than Minimum Charge:
$60.00(G) plus first column price sorry no EQP, no NQP, plus regular Set Up charge. Absolute minimum is 50% of the first column quantity.
Printed Awards Less Than Minimum Charge:
$125.00(G) per item, no eqp/nqp. Also Full Set Up charge applies even if order is a repeat. (No exceptions)
Cancellation Charge:
$32.00(G), plus all production charges for work performed up to that date.
Overruns and Underruns:
We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.
Self-Promos:
Currently NOT Available Due to Labor Shortages. When Self-promos are available, pricing is as follows: Use end quantity standard service price and setup charge of $30.00(G) per color. If requesting assorted colors, 100 pc per color minimum must be met. Production Time: 15 Days, Rush service Not Available with Self Promo pricing. Excludes all OP, OP3, HT, Table Covers and Award products.
Blank Catalog Merchandise (all non Acrylic Award Products):
End quantity pricing applies. For catalog quantities only, no less than minimum. Order must total $75.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.
Blank Acrylic/Glass Awards:
End quantity standard service price. Minimum order value for blank awards must meet $200 (G) (no mix and matching of awards). Production Time for blanks is same production time as imprinted awards. Blank merchandise cannot be returned under any circumstances. All sales are final. No exceptions.
Ink Color Charge:
$25.00(G) per color change.
Assorted Color:
Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of 25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.
SPECIAL FLYER & PROMOTIONAL PRICING:
Special Flyer & Promo Pricing:
Required details must be provided at the time of order placement. Invoice adjustments cannot be applied later.
Special Pricing (Provided by Sales Member) Requirement:
Sales Promo code number and pricing must be indicated on order.
Promo Pricing Requirement:
Promo code number must be indicated on order at time of order placement as it cannot be added later.
BLANK ORDERS
Blank Catalog Merchandise (all non Acrylic Award Products):
End quantity pricing on items where Blank Pricing is not quoted on website. If using blank pricing as quoted on website NQ/EQP Pricing does not apply. No less than minimum. Order must total $100.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.
Blank Acrylic/Glass Awards:
End quantity pricing on items where Blank Pricing is not quoted on website. If using blank pricing as quoted on website NQ/EQP Pricing does not apply. No less than minimum. Order must total $100.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.
Blank Orders must total $100.00(G) or factory cannot accept order.
SHIPPING INFORMATION
SHIPPING: The Ship to Address fields in our order entry system have a 30 character limit per each of the 4 address lines available. If you submit a shipping address that exceeds the character limit, factory reserves the right to abbreviate as necessary to fit the fields and cannot be responsible for any errors that may result. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230.Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to distributor or final consumer once factory delivers the products to the common carrier. Freight claims should be filed with the carrier if a loss occurs. Delays related to the carrier or weather are not responsibility of factory.
No refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges. Additional freight charges will be incurred if product is shipped other than in our standard packaging. Please note freight Estimates are only estimates and actual charges may vary by 25% plus or minus. Freight estimates are for a single item with standard bulk packaging. As this is an estimate, factory reserves the right to alter packaging, including assorted item colors, imprint colors, less than minimum runs and copy changes and is NOT responsible for resulting estimate deviations. International Shipments, including HI & AK can only ship FedEx 2 Day or FedEx Overnight. $4.00net Handling Charge per Carton will apply.
HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.
EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.
MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.
EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.
INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00 (Z) Commercial Invoice Charge for each shipment.
Drop Shipments:
This excel format must be used (Click here to download required drop shipment template). Spreadsheet is required for drop shipping to 3 or more locations. Drop ship list must be sent, error free, 4 days prior to assigned ship date. Factory cannot be responsible for errors if customer does not provide in excel format or insists factory retype drop ship addresses. Revisions to drop ship list cannot be accepted once the order enters our production.
Please note: Hazmat drop shipments are only available to ship via ground service to destinations inside the contiguous United States. No expedited service is available. No exceptions. Any address submitted that fails to meet this criteria will be subject to shipping to the distributors address at the factories discretion.
Add $7.00(Z) for domestic destinations, $10.00(Z) for international destinations. For EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal. Add one day to production for every 100 drop ship addresses. The appropriate ship method must be seleHi,cted in order to meet the IHD. Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors (wrong ship method, incomplete/invalid address, returns, refused by receiver, etc.)
Third Party Billing: There is a $4.00(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.
Insurance: Factory does not offer insurance nor can it insure on distributor’s account.
Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.
PRODUCTION TIME
Standard Production times are listed on each page with the appropriate product. (Please note special instructions may add time to published production times) Production time can vary from published times as capacity constraints and seasonality may impact scheduling. Please consult the website for up to date information.
COMPLIANCE
All our products comply with all applicable State and Federal product safety regulations.
HOW TO PLACE AN ORDER
You can fax your purchase orders to (310) 390-5793 or email them to orders@innovation-line.com. Please ensure that all relevant information is noted to avoid any delay in production and shipping. Please include a hard copy of the artwork and layout if available. If you would like to contact our customer service department by email, you can reach us at info@innovation-line.com.
All orders are acknowledged by fax and/or email upon receipt. Please read carefully and contact us if corrections are required. Any changes to an order must be made in writing and approved by factory prior to changes becoming effective. Distributor is responsible for all production costs, if any, incurred prior to order change. All orders are accepted subject to our standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All orders are subject to credit approval. Delays in response to requests from our credit department will delay the ship date.
Payment Terms:
Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval
Re-orders:
Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
Online Pricing: Online prices are subject to change without notice. All online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
Quoted Pricing/Verification/Confirmation: All prices are subject to reconfirmation at time of order placement. Any quote, whether phone or written is only a reference point until you submit a detailed PO and artwork. Without those details a quote is a general attempt to provide quick order pricing but in no way can it be construed as a 100% confirmed price. After a detailed review of art submitted and all specifications listed on your PO, complete and accurate price for your order will be sent to you for verification and confirmation.
IMPRINTING CHARGES
All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $32.00(G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:
Proofs:
by fax or e-mail, $7.50(G), add 2 days to production time. No photo proofs available.
Ink Color Charges:
$25.00(G) per color change.
SAMPLES
Pre-Production Proofs:
- Domestic Items: $75.00(G) per Design. Production Time: 2-3 Days.
- 4 Color Process Imprint Bags: $75.00 (G) per Design. Production Time: 2-3 Days.
- Sublimated, OP, and OP3 Items: $100.00(G) per Design. Production Time: 3-5 Days.
- Awards/Acrylic Items: $75.00(G) per Design, plus cost of product, all setups and personalization charges. Production Time: 4-5 days, depending on complexity of design.
- No photo proofs available: If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.
Speculative Samples: Currently Suspended.
For Most Domestic items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 7-10 Days. Please Note: Due to Capacity Constraints, Innovation Line may not be able to produce Speculative Samples at certain times. This may be adjusted seasonally.
Awards Line Speculative Samples: Currently Suspended.
$80.00(G) per Acrylic Award item. Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10-15 Days to produce. Glass Awards: $80.00 (G) Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: 10-15 Days
Virtual Spec Samples:
FREE – Please email your virtual requests to virtual@innovation-line.com.
Samples:
Items totalling $10.00 net or less (based on our end quantity price) will be free when customer’s freight number included – either UPS or FedEx (Customer pays for Freight). You can email your sample request to samples@innovation-line.com Excluded: Tablecovers & Awards. Some other items are also excluded and noted where samples are not available.
Acrylic/Glass Award Samples:
You can email your sample request to samples@innovation-line.com. Innovation Line does not inventory samples for every USA handmade acrylic or glass awards. All Acrylic Award samples (blank or stock random imprint) are individually manufactured and made at time of request. Production time is the same for blank or stock random imprinted samples. Production Time: Minimum of 10-15 days. (May vary due to Standard Times changing for specific awards during seasonal requests). All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.
MISCELLANEOUS CHARGES
Less Than Minimum Charge:
$60.00(G) plus first column price sorry no EQP, no NQP, plus regular Set Up charge. Absolute minimum is 50% of the first column quantity
Printed Awards Less Than Minimum Charge:
$100.00(G) per item, contact Factory for absolute minimum.
Cancellation Charge:
$32.00(G), plus all production charges for work performed up to that date.
Overruns and Underruns:
We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.
Self-Promos:
Use end quantity standard service price and setup charge of $25.00(G) per color. If requesting assorted colors, 100 pc per color minimum must be met. Production Time: 15 Days, Rush service Not Available with Self Promo pricing. Excludes all OP, OP3, HT, and Award products which are not available for this program
SPECIAL FLYER & PROMOTIONAL PRICING:
Special Flyer & Promo Pricing:
Required details must be provided at the time of order placement. Invoice adjustments cannot be applied later.
Special Pricing (Provided by Sales Member) Requirement:
Sales Promo code number and pricing must be indicated on order.
Promo Pricing Requirement:
Promo code number must be indicated on order at time of order placement as it cannot be added later.
BLANK ORDERS
Blank Catalog Merchandise (all non Acrylic Award Products):
End quantity pricing applies. For catalog quantities only, no less than minimum. Order must total $75.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.
Blank Acrylic/Glass Awards:
End quantity standard service price. Minimum order value for blank awards must meet $200 (G) (no mix and matching of awards). Production Time for blanks is same production time as imprinted awards. Blank merchandise cannot be returned under any circumstances. All sales are final. No exceptions.
Blank Orders must total $75.00(G) or factory cannot accept order.
SHIPPING INFORMATION
SHIPPING: The Ship to Address fields in our order entry system have a 30 character limit per each of the 4 address lines available. If you submit a shipping address that exceeds the character limit, factory reserves the right to abbreviate as necessary to fit the fields and cannot be responsible for any errors that may result. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230.Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to distributor or final consumer once factory delivers the products to the common carrier. Freight claims should be filed with the carrier if a loss occurs. Delays related to the carrier or weather are not responsibility of factory.
No refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges. Additional freight charges will be incurred if product is shipped other than in our standard packaging. Please note freight Estimates are only estimates and actual charges may vary by 25% plus or minus. Freight estimates are for a single item with standard bulk packaging. As this is an estimate, factory reserves the right to alter packaging, including assorted item colors, imprint colors, less than minimum runs and copy changes and is NOT responsible for resulting estimate deviations. International Shipments, including HI & AK can only ship FedEx 2 Day or FedEx Overnight.
HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.
EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.
MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.
EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.
INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00 (Z) Commercial Invoice Charge for each shipment.
Insurance and Handling Charge: $2.50(Z) per carton will be added to the invoice. All prices shown in the catalog are FOB Los Angeles, CA. Freight, Insurance and handling charges per carton will be added to the invoice.
Drop Shipments:This excel format must be used (Click here to download required drop shipment template). Spreadsheet is required for drop shipping to 3 or more locations. Drop ship list must be sent, error free, 4 days prior to assigned ship date. Factory cannot be responsible for errors if customer does not provide in excel format or insists factory retype drop ship addresses. Revisions to drop ship list cannot be accepted once the order enters our production.
Please note: Hazmat drop shipments are only available to ship via ground service to destinations inside the contiguous United States. No expedited service is available. No exceptions. Any address submitted that fails to meet this criteria will be subject to shipping to the distributors address at the factories discretion.
Add $7.00(Z) for domestic destinations, $10.00(Z) for international destinations. For EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal. Add one day to production for every 100 drop ship addresses. The appropriate ship method must be seleHi,cted in order to meet the IHD. Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors (wrong ship method, incomplete/invalid address, returns, refused by receiver, etc.)
RETURN CLAIMS
No returns will be issued on products used or distributed. If a customer uses a defective or misprinted product, a credit claim can only be made for the unused balance of the order which must be returned to the factory. (Sorry, no exceptions.)
Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. We require these randomly selected samples to be selected from inside boxes and cartons and the photos be taken next to the inner box or bags from which they was selected. Orders of 250 quantity require 5 random samples at least 2 photos, 500 quantity 10 random samples at least 4 photos, 1000 quantity or more 20 random samples at least 6 photos. Failure to provide requested images may delay in claim process. Factory may also require physical samples and the incorrect items to be returned at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization. Credit cannot be issued without the pre authorized return of product.
It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.
We strongly recommend the artwork submitted be laid out the way it should appear when printed. We reserve the right to use the art provided as we see fit, using our best judgment to make logo and copy fit within our printing templates on our products. Slight alterations and modifications are considered acceptable and no credits or adjustments can be made under any circumstances
Warranty
All products are warranted for 3 months from purchase against defects in material and workmanship when they are used as intended, but are subject to normal wear and tear. We will repair or replace any warranted products claimed within this time frame. Certain products are made of natural materials or are handmade, and will vary slightly from item to item. Finish is not warranted. Batteries are included with all electronic items.
Trademark Notice:
All artwork, designs, and trademarks imprinted on the products displayed in this catalog are reproduced only as examples of the type and quality of the decorated items available from our line of products. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.
Authorization & Indemnification:
By placing an order with Innovation Line, Distributor represents and warrants that Distributor has the authority to order, purchase and/or distributes merchandise containing the names, trademarks, logos, copyrights, etc., identified and/or submitted with the order. Distributor also agrees to indemnify, defend and hold harmless Innovation Line, its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney’s fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of the order.
ARTWORK & PERSONALIZATIONS
We strongly recommend all artwork be computer generated to assure the best printing results. We suggest the use of high contrast, clean and defined edges, straight typefaces, and avoid type smaller than 7 pt., or detailed artwork in small imprint areas. Our Art Department supports the Mac OSX versions of the following software programs: Adobe Illustrator, Adobe Photoshop, and CorelDraw. Acceptability of artwork files in PDF format is subject to review by our Art Department. Layouts
Layouts: We strongly recommend the artwork submitted be laid out the way it should appear when printed. If no layout or related instructions are provided, we reserve the right to use the art provided as we see fit, using our best judgment.
File formats: Within our line of products, different items are available in different printing methods. The requirements for each method are as follows:
For SPOT COLOR PRINTING (Screen, Pad), SAND ETCHING or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colors only, no halftones or gradations).
For 4-COLOR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK color mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).
Personalization’s, Copy Changes and Variable Data: All copy changes and personalization info must be provided exactly as they are intended to print, in a editable text format such as: DOC (Microsoft Word), TXT (plain text) or XLS (Microsoft Excel). Complex and multi-line personalizations must be provided in a Microsoft Excel format with each line of copy split to a separate column. For example:
| LINE 1 (Name) | LINE 2 (Title) | LINE 3 (Sponsor) |
| John | First Place Runner | Charlie Burger |
| Charlie | First Place Cyclist | Johnny |
Please Note: Personalization text within pixel images (JPG), scans and faxes cannot be copied and pasted and will always have to be retyped. These formats will not be accepted for personalization over 15 pieces. A data entry fee of $25.00(Z) per half hour will be applied for retyping and proofing any personalization list that is not provided in an editable format.
All necessary font files (OTF, TTF) must be provided with artwork that requires personalization or typesetting.
FTP upload instructions:
Large Artwork Upload - Please upload your artwork larger than 10MB here.
(All artwork less than 10MB - Please email to art@innovation-line.com)
Artwork guide lines:
For SPOT COLOR PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colors only, no halftones or gradations).
For 4-COLOR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK color mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).
Upload Instructions:
It is preferred that your artwork is zipped or stuffed for faster upload/download. Also make sure the artwork is named after your PO# (i.e.: PO#12345.zip or PO#ABCD.sit).
Please click the button below to proceed with the artwork upload:
Artwork Submission Via e-mail:
Send to: art@innovation-line.com.
You MUST refer to your Purchase Order Number in the subject title of the message. Attach the artwork file(s) and include a contact name and phone number and layout instructions (if any) in the body of the message.
Art Review
Not sure if your art will meet our requirements for imprint? We will be happy to review your art at no charge to you. Email it to artreview@innovation-line.com. Please put item number and imprint method desired, if other than the one referenced for the item. We will review your art and respond back to you within 4-6 hours with any suggestions. However, please keep in mind we will not use this art as reference and it will not in any way substitute a proof for an order. You will have to resubmit proper artwork when placing your order.
Digital Media:
We also accept Mac OS X formatted CD- and DVD-ROMs.
Artwork Clean Up:
Only minimal clean up of artwork is available. Additional artwork charges of $25.00(Z) per half hour will be applied for any order in which art needs more than one half-hour of clean-up work.
Art Storage:
Artwork data files are saved for 24 months from original order date. On repeat orders with changes, all original set-ups will apply.
Typesetting:
$12.50(G) for every three lines. Add 2 days to production time.
Engraving on Metal Plate:
Setup Charge: $15.00(G), plus $2.50(G) for first line and $2.00(G) for additional lines. Engraving plates available in Gold or Silver. Please specify. Standard height is 5/8” and width is adjusted to fit each item base. Factory selects matching font style.
Innovation line's Commitment tO Ethical AND Responsible Conduct
Our Company believes we must not only meet the expectations of our customers and consumers but we must exceed them . To that end, we have adopted standards for the safety, quality and integrity of our products and processes and are committed to respecting the rights of individuals and protecting the environment. We are dedicated to complying with all applicable laws and to conduct business in an ethical and responsible manner.
Product Safety
We will comply with all applicable laws and regulations regarding the safety of products we sell. We will meet applicable recognized voluntary industry standards for our products and processes.
No Abuse Of Labor
We will not use any form of forced labor, including indentured, prison, bonded or slave labor. We will not use physical or verbal harassment or abuse to discipline employees.
No Child Labor
We will not use child labor. We will comply with all minimum age provisions of applicable laws and regulations.
Freedom Of Association
We respect the rights of employees to associate or organize without fear of reprisal or interference. If employees are represented by an organization recognized under law, we respect the right to bargain collectively.
No Discrimination
We will not discriminate in hiring and employment practices on the basis of age, nationality, race, religion, social or ethnic orientation, gender or disability.
Hours And Wages
We will comply with all applicable wage, work hours, hiring, benefits, and overtime laws and regulations. In the absence of law in a particular location relating to product safety, labor, employment, environment or working conditions, the spirit and intent of these policies shall be met.
Workplace Conditions
We will provide a safe, healthy and secure workplace. We will abide by all applicable laws and regulations for safety and health. Proper sanitation, lighting, ventilation and fire safety protection will be provided.
Environment
We abide by all applicable environmental laws and regulations. We will manage our environmental footprint to minimize the adverse impact on the environment. We will manage our energy, water and waste systems for maximum efficiency and minimal adverse impact on the environment.
Subcontractors And Sources
We require all businesses that support our business as subcontractors, manufacturers or sources of goods to comply with all of the same policies stated in our Commitment to Ethical and Responsible Conduct Policy. All subcontractors and suppliers are required to comply with all applicable and national laws. We expect those businesses to develop and implement internal business procedures to ensure compliance with our policy.
OTHER CHARGES
Less Than Minimum Charge:
$60.00(G) plus first column price sorry no EQP, no NQP, plus regular Set Up charge. Absolute minimum is 50% of the first column quantity.
Printed Awards Less Than Minimum Charge:
$125.00(G) per item, no eqp/nqp. Also Full Set Up charge applies even if order is a repeat. (No exceptions)
Cancellation Charge:
$32.00(G), plus all production charges for work performed up to that date.
Overruns and Underruns:
We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.
Self-Promos:
Currently NOT Available Due to Labor Shortages. When Self-promos are available, pricing is as follows: Use end quantity standard service price and setup charge of $30.00(G) per color. If requesting assorted colors, 100 pc per color minimum must be met. Production Time: 15 Days, Rush service Not Available with Self Promo pricing. Excludes all OP, OP3, HT, Table Covers and Award products.
Blank Catalog Merchandise (all non Acrylic Award Products):
End quantity pricing applies. For catalog quantities only, no less than minimum. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. All sales are final, returns are not accepted.
Blank Acrylic/Glass Awards:
End quantity standard service price. Goods will ship within 3-5 days. Must meet catalog minimums. Blank merchandise cannot be returned under any circumstances. All sales are final, returns are not accepted.
Ink Color Charge:
$25.00(G) per color change.
Assorted Color:
Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of 25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.
Blank Catalog Merchandise (all non Acrylic Award Products):
End quantity pricing applies. For catalog quantities only, no less than minimum. Order must total $75.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.
Blank Acrylic/Glass Awards:
End quantity standard service price. Minimum order value for blank awards must meet $200 (G) (no mix and matching of awards). Production Time for blanks is same production time as imprinted awards. Blank merchandise cannot be returned under any circumstances. All sales are final. No exceptions.
Ink Color Charge:
$25.00(G) per color change.
Assorted Color:
Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of 25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.
SHIPPING INFORMATION
SHIPPING: The Ship to Address fields in our order entry system have a 30 character limit per each of the 4 address lines available. If you submit a shipping address that exceeds the character limit, factory reserves the right to abbreviate as necessary to fit the fields and cannot be responsible for any errors that may result. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230.Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to distributor or final consumer once factory delivers the products to the common carrier. Freight claims should be filed with the carrier if a loss occurs. Delays related to the carrier or weather are not responsibility of factory.
No refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges. Additional freight charges will be incurred if product is shipped other than in our standard packaging. Please note freight Estimates are only estimates and actual charges may vary by 25% plus or minus. Freight estimates are for a single item with standard bulk packaging. As this is an estimate, factory reserves the right to alter packaging, including assorted item colors, imprint colors, less than minimum runs and copy changes and is NOT responsible for resulting estimate deviations. International Shipments, including HI & AK can only ship FedEx 2 Day or FedEx Overnight.
HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.
EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.
MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.
EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.
INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00 (Z) Commercial Invoice Charge for each shipment.
Insurance and Handling Charge:
$2.50(Z) per carton will be added to the invoice. All prices shown in the catalog are FOB Los Angeles, CA. Freight, Insurance and handling charges per carton will be added to the invoice.
Drop Shipments: A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges.
Third Party Billing: There is a $2.50(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.
Shipping Weights and Freight Estimates:
Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.
PMS Colors & Imprinting Charges
All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $45.00(G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:
Proofs:
By fax or e-mail, $7.50(G), add 2 days to production time. No photo proofs available.
Please Note :
Proofs provided are for logo placement and size approval only. The colors shown on e-proofs may not be accurately represented on your computer monitor (All metallic inks will NOT show up as metallic on screen) and PMS colors as printed in the Pantone Color Book are only a reference point. Therefore, e proofs are not an exact color representation. Variations in print substrates/materials make it impossible to exactly duplicate PMS colors on Innovation Line products. Color variation cannot be considered a defect due to ink, lighting, and material variations. Innovation Line is not responsible for any color variation. In screen printing pad printing, sublimation or transfer process exact color matches cannot be achieved. Regarding color matching, dye-sublimation printing uses a computer printer to generate a heat transfer to transfer the image onto fabric. Dye-sublimation printers use CMYO (Cyan Magenta Yellow Overcoating) colors, which differs from the more recognized CMYK colors in that the black is eliminated in favor of a clear overcoating. As a result, PMS inks cannot be matched exactly. They are only a reference point and an approximation. Laser engraving appears on actual item as tone on tone (as the laser engraving uses the laser to burn through the surface), on clear acrylic it appears white frost, on a proof laser engraving is most often shown in gray color. Imprint will shift slightly when printed or lasered. Each product is manufactured and printed individually, so 3/16" movement in logo alignment may result and cannot be considered a defect in printing.
Ink Color Charges:
$25.00(G) per color change.
RETURN CLAIMS
No returns will be issued on products used or distributed. If a customer uses a defective or misprinted product, a credit claim can only be made for the unused balance of the order which must be returned to the factory. (Sorry, no exceptions.)
Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. We require these randomly selected samples to be selected from inside boxes and cartons and the photos be taken next to the inner box or bags from which they was selected. Orders of 250 quantity require 5 random samples at least 2 photos, 500 quantity 10 random samples at least 4 photos, 1000 quantity or more 20 random samples at least 6 photos. Failure to provide requested images may delay in claim process. Factory may also require physical samples and the incorrect items to be returned at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization. Credit cannot be issued without the pre authorized return of product.
It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.
We strongly recommend the artwork submitted be laid out the way it should appear when printed. We reserve the right to use the art provided as we see fit, using our best judgment to make logo and copy fit within our printing templates on our products. Slight alterations and modifications are considered acceptable and no credits or adjustments can be made under any circumstances
SAMPLES
Pre-Production Proofs:
- Domestic Items: $75.00(G) per Design. Production Time: 2-3 Days.
- 4 Color Process Imprint Bags: $75.00 (G) per Design. Production Time: 2-3 Days.
- Sublimated, OP, and OP3 Items: $100.00(G) per Design. Production Time: 3-5 Days.
- Awards/Acrylic Items: $75.00(G) per Design, plus cost of product, all setups and personalization charges. Production Time: 4-5 days, depending on complexity of design.
- No photo proofs available: If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.
Speculative Samples: Currently Suspended.
For Most Domestic items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 7-10 Days. Please Note: Due to Capacity Constraints, Innovation Line may not be able to produce Speculative Samples at certain times. This may be adjusted seasonally.
Awards Line Speculative Samples: Currently Suspended.
$80.00(G) per Acrylic Award item. Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10-15 Days to produce. Glass Awards: $80.00 (G) Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: 10-15 Days
Virtual Spec Samples:
FREE – Please email your virtual requests to virtual@innovation-line.com.
Samples:
Items totalling $10.00 net or less (based on our end quantity price) will be free when customer’s freight number included – either UPS or FedEx (Customer pays for Freight). You can email your sample request to samples@innovation-line.com Excluded: Tablecovers & Awards. Some other items are also excluded and noted where samples are not available.
Acrylic/Glass Award Samples:
You can email your sample request to samples@innovation-line.com. Innovation Line does not inventory samples for every USA handmade acrylic or glass awards. All Acrylic Award samples (blank or stock random imprint) are individually manufactured and made at time of request. Production time is the same for blank or stock random imprinted samples. Production Time: Minimum of 10-15 days. (May vary due to Standard Times changing for specific awards during seasonal requests). All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.
Warranty
All products are warranted for 3 months from purchase against defects in material and workmanship when they are used as intended, but are subject to normal wear and tear. We will repair or replace any warranted products claimed within this time frame. Certain products are made of natural materials or are handmade, and will vary slightly from item to item. Finish is not warranted. Batteries are included with all electronic items.
Shipping Via Truck/Messenger/Will Call
This is what we require to schedule freight for each service, messenger or LTL. In most cases the information is the same there are a few differences depending on who schedules the freight and what service is selected. Since there are many different carrier requirements that are subject to change this will serve as a general outline of the basic information needed to successfully send a shipment. All information must be supplied 48 hours prior to ship date or Innovation line cannot be responsible for any delays. Due to space limitation, we cannot store imprinted or manufactured merchandise. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.
Drop Shipments
This excel format must be used (Click here to download required drop shipment template). Spreadsheet is required for drop shipping to 3 or more locations. Drop ship list must be sent, error free, 4 days prior to assigned ship date. Factory cannot be responsible for errors if customer does not provide in excel format or insists factory retype drop ship addresses. Revisions to drop ship list cannot be accepted once the order enters our production.
Add $7.00(Z) for domestic destinations, $10.00(Z) for international destinations. For EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal. Add one day to production for every 100 drop ship addresses. The appropriate ship method must be selected in order to meet the IHD. Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors (wrong ship method, incomplete/invalid address, returns, refused by receiver, etc.)
Hazardous Products (Sanitizer & Power Banks) Shipping:
Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.
Messenger Service
- Must reference PO# and SO# on the paperwork
- Innovation Line must authorize earlier pickup time. Innovation Line is not responsible for wait time changes due to early arrivals
- Customer must provide complete address with consignee contact and phone number
- Provide complete address with consignee contact and phone number
- Customer must specify if any special delivery options are required such as must deliver before 10am, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
- CC email of any messenger paperwork to shipper@innovation-line.com (NOTE: Email address is a non-responsive email)
- POD might not be available for up to 24hrs after delivery is made
- Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
- Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to messenger carrier
- All estimates (dims, weight and carton count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.
Alternate courier (not Fed ex or UPS) shipping methods
- DHL shipping is available on 3rd party account only. Innovation does not schedule pickups, generate documents or shipping labels. All arrangements must be done by DHL account holder and sent to Innovation prior to pick up attempt. Innovation will provide exact carton counts, weights and dims when final pack out is complete and order is sent to the shipping department on the scheduled day of shipping.
Innovation provided BOL for LTL
- Customer must provide complete address with consignee contact and phone number
- Customer must specify if any special delivery options are required such as lift gate service, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
- Truck will be scheduled to pick up during normal shipping hours from 3pm to 6pm local time
- Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
- PRO number might not be available for up to 24hrs after pick up is made
- POD might not be available for up to 24hrs after delivery is made
- Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to LTL carrier
- All estimates (dims, weight and pallet count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.
Will Call
- Person making the pickup must reference a PO# or SO#
- Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
- Standard pick up time for will call is 3pm to 6pm local time.
- Credit concerns must be resolved before freight will be available for will call pickup
- Earlier pickup time must be authorized by Innovation Line. Innovation Line not responsible for wait time charges due to early arrivals.
- Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is signed for by will call agent.
- All estimates (dims, weight and carton count) for will calls are subject to change and will be adjusted accordingly once final pack out is complete. Innovation Line not responsible for insufficient cargo capacity in pick up vehicle due to changes in pack outs.
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