GENERAL INFORMATION

• Price Includes: up to a Full Color, Full Bleed Imprint on two sides. Exact color match cannot be achieved.
• Send orders to: OP3Orders@innovation-line.com
• Pricing: OP, OP3, Rush & Turbo orders EQP/NQP pricing do not apply. Online prices are subject to change without notice. All Online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
• Repeat Setup Charge: $32.50(G).
• Pre-Production Proofs: $100.00 (G), with 5-7 day lead time. Production time begins with proof approval.
• Speculative Sample: $160.00 (G), plus setup charges, cost of the item and cost of any additional color per unit running charges and freight charges. Production Time: 10-15 Days.
• Assorted Colors: Minimum assortment per color is 500 pieces and must be in even increments of 500 pieces (sorry, no exceptions).
• Overrun Production Samples: Must be requested and included with original order and cannot be added after a ship date has been assigned.
  
• Blank Goods: We require a minimum of 2 full production days to ship out blanks. Orders received before 5PM PST will ship 2 business days from the day the order is received. Orders received after 5PM PST will be assigned as received the following day. Blank/Unimprinted product sales are final. Returns cannot be accepted under any circumstances (sorry, no exceptions!).
• Please note: Slight shifting of logo/text cannot be avoided. As each product is manufactured and logoed individually, up to 3/16” movement in logo alignment may occur. Products are intended for individual use and cannot be compared one to another, current order cannot match previous order. In 4-color process printing, exact color match cannot be achieved. There may be a dramatic difference between the PMS Color noted, screen color shown and printed color. None of these can be considered a defect.

• ART FORMAT COMPATIBILITY: Vector art in EPS, AI or PDF formate is required for all spot color and laser engraved imprints. High res (300DPI) pixel image formats such as JPG, PNG or TIF are acceptable for full color imprints. All type should be converted to outlines, or have the requisite OTF and/or TTF font files included with the art. Note: Due to potential compatibility issues with vector art formats, if your artwork falls outside the artboard/preview window, Innovation cannot be responsible for any copy or logo that is layered, lost or hidden and will not print.
• Order Cancellations/Cancellation Requests/Art Changes/Revisions Policy: Order Cancellation/Revision requests are not accepted until Factory confirms product has not been manufactured or printed. In most cases, if no proof has been requested at time of order submission, within 48 hours of order receipt, it is too late to cancel order and distributor is responsible for all incurred costs regardless of whether order has physically shipped from our factory. Likewise, 48 hours after proof approval, it is not possible to cancel/revise any order as it will have been printed, packed & is being staged to ship and distributor is responsible for all costs. Sorry no exceptions.
• International Shipping:Products produced Overseas can only ship within the US, US territories and Canada. Sorry no other international destinations.

Important Information: Proofs provided are for logo placement and size approval only. The colors shown on e-proofs may not be accurately represented on your computer monitor (All metallic inks will NOT show up as metallic on screen) and PMS colors as printed in the Pantone Color Book are only a reference point. Therefore, e-proofs are not an exact color representation. Variations in print substrates/materials make it impossible to exactly duplicate PMS colors on Innovation Line products. Color variation cannot be considered a defect due to ink, lighting, and material variations. Innovation Line is not responsible for any color variation. In screen printing pad printing, Sublimation or transfer process exact color matches cannot be achieved. Regarding color matching, dye-sublimation printing uses a computer printer to generate a heat transfer to transfer the image onto fabric. Dye-sublimation printers use CMYO (Cyan Magenta Yellow Overcoating) colors, which differs from the more recognized CMYK colors in that the black is eliminated in favor of a clear overcoating. As a result, PMS inks cannot be matched exactly. They are only a reference point and an approximation. Laser engraving appears on actual item as tone on tone (as the laser engraving uses the laser to burn through the surface), on clear acrylic it appears white frost, on a proof laser engraving is most often shown in gray color. Imprint will shift slightly when printed or lasered. Each product is manufactured and printed individually, so 3/16” movement in logo alignment may result and cannot be considered a defect in printing.