GENERAL INFORMATION

• Price for Blank Goods Only. Blanks ship no sooner than 48 hours. All sales are final, returns are not accepted. Blank/Unimprinted product sales are final. Returns cannot be accepted under any circumstances (sorry, no exceptions!).
• Pricing: OP, OP3, Rush & Turbo orders EQP/NQP pricing do not apply. Online prices are subject to change without notice. All Online pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.
• Overrun Production Samples: Must be requested and included with original order and cannot be added after a ship date has been assigned.
  
• Please note: Imprint will deteriorate with washing and normal use and this is not considered a defect. INTENDED FOR DRY USE ONLY. Thin and fine lines have a tendency to break and/or appear broken when printing on cloth materials, may be difficult to read or break up when printed on the fiber loops of this product and as a result imprint will vary from piece to piece. As each product is manufactured and printed individually, up to 3/16” movement in logo alignment may occur. The integrity of the primary colors will change (blue, red, green, yellow and shades of these colors) and cannot be held or maintained. Products are intended for individual use and cannot be compared one to another, current order cannot match previous order. Credits or adjustments or returns cannot be made or accepted for color changes or shade variations. Small shifting of imprint cannot be avoided when printing.

• ART FORMAT COMPATIBILITY: Vector art in EPS, AI or PDF formate is required for all spot color and laser engraved imprints. High res (300DPI) pixel image formats such as JPG, PNG or TIF are acceptable for full color imprints. All type should be converted to outlines, or have the requisite OTF and/or TTF font files included with the art. Note: Due to potential compatibility issues with vector art formats, if your artwork falls outside the artboard/preview window, Innovation cannot be responsible for any copy or logo that is layered, lost or hidden and will not print.
• Order Cancellations/Cancellation Requests/Art Changes/Revisions Policy: Order Cancellation/Revision requests are not accepted until Factory confirms product has not been manufactured or printed. In most cases, if no proof has been requested at time of order submission, within 48 hours of order receipt, it is too late to cancel order and distributor is responsible for all incurred costs regardless of whether order has physically shipped from our factory. Likewise, 48 hours after proof approval, it is not possible to cancel/revise any order as it will have been printed, packed & is being staged to ship and distributor is responsible for all costs. Sorry no exceptions.